Question 1

How do I book a stay?

Accepted Answer

Send us an enquiry via our contact form, email book@theriverstonehouse.co.za, or call +27 (0)83 499 1524. We'll confirm availability, generate your booking, and send banking details for direct EFT payment. You can also reserve dates online here: https://book.nightsbridge.com/21838

Question 2

Is a deposit required?

Accepted Answer

A 50% deposit is required to secure your booking. The balance is payable two weeks before your arrival date. Full payment is required for last-minute bookings within two weeks of arrival.

Question 3

What payment methods do you accept?

Accepted Answer

EFT (electronic bank transfer). Banking details are sent with your booking confirmation.

Question 4

What is your cancellation policy?

Accepted Answer

Cancellations more than 30 days before arrival receive a full refund less a 10% admin fee. Cancellations 14–30 days before arrival forfeit the deposit. Cancellations within 14 days are non-refundable.

Question 5

Do rates differ for peak season?

Accepted Answer

Yes. Peak periods (December/January school holidays, Easter weekend, and other long weekends) carry higher rates and may have minimum-stay requirements. Quoted rates on each property page exclude peak periods — please enquire for exact peak pricing.

Question 6

How far is the farm from Cape Town?

Accepted Answer

Approximately 90 minutes by car via the N1 and Huguenot Tunnel (95 km). The Du Toitskloof Pass is a more scenic 2-hour alternative. See our Getting Here page for step-by-step directions from Cape Town, Paarl, and Wellington.

Question 7

Is the farm hard to find on Google Maps?

Accepted Answer

Search for 'The Riverstone House' in Google Maps. Once you turn off the R43 onto the Hoogwater dirt road, follow the Palmietvlei / Rora / Riverstone signage. At the T-junction, turn LEFT — Google Maps sometimes incorrectly suggests right, please ignore.

Question 8

What are the farm gate hours?

Accepted Answer

The main farm gate is open 6am–7pm on weekdays. If you arrive outside these hours, the gate code is shared in your booking confirmation. Please let us know your expected arrival time so we can prepare for self check-in.

Question 9

Is the road suitable for a normal car?

Accepted Answer

Yes. The final stretch is a well-maintained gravel road (about 3 km). Any standard vehicle handles it comfortably year-round.

Question 10

What are your check-in and check-out times?

Accepted Answer

Check-in is from 2pm. Check-out is by 10am. We offer self check-in via a lockbox — the code is shared with you ahead of your arrival.

Question 11

How does self check-in work?

Accepted Answer

Keys are placed in a lockbox at your unit. We share the lockbox code by email/WhatsApp ahead of your arrival. Please return the keys to the lockbox when you check out.

Question 12

Is there WiFi?

Accepted Answer

Yes — uncapped WiFi is provided at all three units. The network name and password are in the in-house manual.

Question 13

What about loadshedding?

Accepted Answer

We track loadshedding on the EskomSePush app (zone: Romansrivier-Breerivier). All units are equipped to handle outages comfortably. We recommend downloading the app for real-time updates during your stay.

Question 14

Is bedding and bath linen provided?

Accepted Answer

Yes. All linen, bath towels, and swimming towels are provided. Soap, shampoo, dishwasher liquid and a new sponge are supplied, along with starter tea, coffee, sugar, salt, pepper and a box of milk.

Question 15

Is firewood provided?

Accepted Answer

Your first bag of wood is complimentary. Additional bags can be purchased at R45 each. Please don't cut the bags — we recycle them.

Question 16

Are children welcome?

Accepted Answer

Absolutely. Riverstone House and FamTin are particularly family-friendly. CouplesPod is designed for two and is best suited to couples. Please note this is a working farm — children should be supervised around farm equipment and dams.

Question 17

Do you have cots?

Accepted Answer

We can arrange cots on request. Please let us know when you book so we can have them set up ahead of your arrival.

Question 18

Are pets allowed?

Accepted Answer

Yes — all three units are pet friendly. Riverstone House has an enclosed dog paddock; FamTin has a small enclosure at the unit. Our pet policy applies (please request when you book). Pet sitting rate on request.

Question 19

Can my dog be off-leash on the farm?

Accepted Answer

Dogs are welcome but must be under control at all times — this is a working farm with livestock, vehicles, and other guests. Riverstone House has an enclosed paddock for safe running space; FamTin has a small enclosure at the unit.

Question 20

Is this a working farm?

Accepted Answer

Yes — Palmietvlei is an active farm producing berries in season. You may encounter farm staff, pickers, pruners, and equipment during your stay. We ask that you be mindful of farm operations and respect the working spaces.

Question 21

Can I tour the farm or buy produce?

Accepted Answer

Yes! Tours of the Rora packshed can be booked ahead of your visit. Berries are available for purchase in season. Ask us when you book or on arrival.

Question 22

Does the Bree River flow year-round?

Accepted Answer

No. The Bree River does not flow actively during peak summer due to seasonal drought conditions. The farm dam, however, is enjoyable year-round.

Question 23

Can I swim?

Accepted Answer

Yes — the farm dam is available for swimming and is enjoyable year-round. Swimming is at your own risk; children must be supervised.

Question 24

Can I book all three units together?

Accepted Answer

Yes — booking all three units together sleeps up to 16 guests. Ideal for extended families, friend reunions, or small celebrations. Please enquire directly for combined-unit pricing.

Question 25

Do you host weddings or events?

Accepted Answer

Yes — we can host DIY weddings by prior arrangement with the owner. Small private celebrations (birthdays, anniversaries) are also welcome with prior arrangement. No parties without the express consent of the owner.

Question 26

Can I bring extra guests for the day?

Accepted Answer

Day visitors must be cleared with us in advance. We cap total day-and-night occupancy in line with the unit's sleep capacity to protect the experience for all guests on the farm.

Frequently Asked Questions

Booking & Payment

Getting Here

Your Stay

Families & Pets

The Farm

Groups & Events